3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a European airport and travel retail group serving millions of passengers annually. The decision…
A new research report from Genesys® found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer experience (CX) landscape. The report, “Customer experience in…
FeedbackNow, the world leader in operational analytics for physical spaces, announced today their Series A round. The round was led by Motivate VC, Uncorrelated Ventures, and AI Growth Capital Partners.…
Intradiem, the leading provider of contact center automation solutions for customer service teams, today released new research that finds a disconnect between contact center leader priorities and what consumers value…
Monarch, a provider of implementation and customer success services for leading financial service CRM and SaaS platforms, today announced the expansion of its partnership with Intapp, a leading global provider…
Misalignment between marketing and IT departments often results in wasted resources, duplicated tools, and poor customer experiences that can hinder organizational growth. These challenges create barriers to effective communication and…
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that contact centers across multiple industries are deploying Verint Bots to identify optimum opportunities to upsell and cross-sell, resulting in significant…
Misalignment between marketing and IT departments often results in wasted resources, duplicated tools, and poor customer experiences that can hinder organizational growth. These challenges create barriers to effective communication and…
Authenticx, the new standard in healthcare for listening to customer voices at scale, has released its 2024 Customer Voices in Healthcare Report. The fifth edition of the report highlights the…
NICE (Nasdaq: NICE) today announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of…
