3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, announced that two globally recognized academic institutions, both with extensive ServiceNow ITSM deployments, have recently selected it to overcome critical…
Prosystems.AI, a recognized leader in AI automation solutions, has officially introduced its latest generation of AI voice agents—an innovation poised to reshape how organizations manage large-scale customer service operations. Engineered…
Onno Plus GmbH, a leading reputation management company for small to medium-sized businesses, is excited to announce the launch of its range of services that have been expertly designed to…
With global tariffs, regulatory shifts, and changing consumer preferences challenging how brands make decisions about packaging, product design, and messaging, companies need the ability to capture high-quality market insights at…
Higher Logic, a leading provider of engagement software for associations and organizations, has named Nicole Saunders to lead its customer experience strategy. In this role, she will focus on helping…
8×8, Inc., the industry’s most integrated Platform for CX provider that combines Contact Center, Unified Communication, and Communications APIs, has promoted Creovai to the highly selective SoldBy8 tier within the…
Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX) globally, will have an expanded presence at Customer Contact Week 2025, June 9 to…
CallRail, the lead engagement platform, announced a new integration with RingCentral, a global leader in AI-powered business communications, that empowers SMBs with enterprise-grade communication intelligence. Leveraging both companies’ expertise, the…
Frost & Sullivan recently researched the compliance recording and analytics industry and, based on its findings, recognizes ASC Technologies with the 2025 Global Competitive Strategy Leadership Award. ASC is a…
iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider, today announced the expansion of its operations in Santa Rosa, Philippines. The new facility enhances iQor’s ability to…
