Xiao-I Corporation, a leading cognitive intelligence company, announces an important partnership with a global e-commerce giant, renowned for its e-commerce platform and cloud computing services. This partnership is expected to be a pivotal step in improving customer service within the e-commerce industry.
In the fast-paced world of e-commerce, businesses face the ongoing challenge of managing customer service efficiently. High call volumes, complex queries, and the need for personalized service are just a few of the hurdles that can strain traditional customer support systems. The industry is in dire need of innovative solutions that can scale with customer demand, reduce wait times, and provide cost-effective service without compromising on quality.
Xiao-I presents two important solutions tailored for the e-commerce sector: Smart Outbound Call and Smart Interactive Voice Response (Smart IVR). These solutions are powered by the Hua Zang Large Language Model, known for its controllability, customizability, and deliverability. This model ensures that these AI products are adaptable to the unique needs of each e-commerce enterprise, providing a personalized touch that resonates with their brand identity and customer base.
The Smart Outbound Call solution revolutionizes how enterprises handle outbound communication. By replacing human agents with intelligent chatbots, it seamlessly integrates into customer business scenarios. The solution can provide a remarkable improvement in business efficiency by up to four times and an approximate 80% reduction in costs when compared to manual outbound calls. This solution has been successfully implemented across hundreds of use cases in government, finance, and enterprise sectors.
The core of the Xiao-I’s Smart IVR solution is advanced human-machine interaction technology. The Smart IVR solution empowers traditional call centers to provide voice access to business nodes, enhances call center capacity, reduces customer wait times, eases agent workload, and improves operational efficiency.
Xiao-I’s AI-driven products represent a paradigm shift in how e-commerce customer service is perceived and delivered.