Despite growing usage of artificial intelligence (AI) in healthcare, most consumers say they don’t notice a difference yet in the patient experience, although there’s trending optimism among Americans that AI…
The ODP Corporation, a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, announced the implementation of cutting-edge Generative AI (Gen AI) technology…
8×8, Inc., a leading business communications, CX, and CPaaS platform provider, announced that a new report by industry expert Tsahi Levent-Levi and BlogGeek.me named 8×8 Jitsi as a Service (JaaS)…
Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the…
Ultatel, a leading provider of cloud communication solutions, proudly announces its inclusion in the prestigious Inc. 5000 Fastest-Growing Private Companies in America list for 2024. This accolade underscores Ultatel’s rapid…
Satisfi Labs, an AI-powered Conversational Experience Platform for destinations and experiences, has grown its client base of Destination Marketing Organizations (DMO) with the additions of Travel Nevada, Visit Los Cabos,…
Zappix, a leading AI-Powered Digital Engagement Platform provider, is pleased to announce the signing of a new insurance client in Mexico through its strategic partnership with Genesys, leveraging the Genesys…
Zendesk, Inc., the company providing the most complete AI solution for CX on the market, today announced the launch of Relay, a new app that offers proactive messaging for companies…
FluentStream, the preferred cloud communications provider by small and midsize organizations, has been named to the Inc. 5000 list of the fastest-growing private companies in America for the seventh consecutive…
Zendesk, the company providing the most complete AI solution for CX on the market, announced Lila Tretikov has joined its Board of Directors. Her appointment comes as the company delivers…
