TextUs Releases HubSpot Integration
TextUs, the leading conversational texting platform has announced the release of its HubSpot integration, enabling users to send and receive two-way SMS from directly within HubSpot workflows and contact records.…
Conversation Intelligence Drives Better CX at Scale, Study Finds
Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced a new study from Forrester examining the key challenges facing enterprise customer experience (CX) programs…
Marchex Spotlight for Automotive named “Product of the Year”
Marchex (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that Marchex Spotlight…
Xiao-I Partners with Ecommerce Giant for AI-Enhanced Service
Xiao-I Corporation, a leading cognitive intelligence company, announces an important partnership with a global e-commerce giant, renowned for its e-commerce platform and cloud computing services. This partnership is expected to…
LivePerson wins Best Business Intelligence Solution, 2024 Stevie Awards
LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, was presented with the Gold Stevie® Award for Best Business Intelligence Solution at the 18th annual Stevie Awards for Sales…
Conversational Automation Platform Snaps Now Available on Oracle Cloud Marketplace
Snaps, a leading provider of conversational automation for eCommerce and a member of Oracle PartnerNetwork (OPN), today announced that their enterprise solution is available on Oracle Cloud Marketplace and can…
Scurri Acquires HelloDone for Enhanced Delivery Service
Delivery management platform, Scurri, announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands. HelloDone’s industry-leading conversational AI solution…
2023 State of the Contact Center Report: Invoca
Invoca, a recognized leader in conversation intelligence AI, today released its 2023 State of the Contact Center Report to pull the curtain back on how contact center agents work, what…
JustCall Unveils Conversational Intelligence Platform JustCall iQ
JustCall by SaaS Labs, a leading contact center software provider for small and medium-sized businesses (SMBs), announced the launch of JustCall iQ, an AI-driven conversational intelligence platform to improve call…
Botco.ai Launches Version 2.0 of Its Conversational Chat Platform
Botco.ai, the leading HIPAA-compliant conversational marketing solution, launched today version 2.0 of its platform, featuring Contextual Chat Marketing and an advanced analytics dashboard. Contextual Chat Marketing enables marketers to initiate…