Gen Z Wants Brands to Level Up Their AI Customer Service Game
Sixty percent of Gen Z craves the speed and convenience of AI-powered customer service, but still prefer human interaction for complex issues, according to a new survey conducted by Five9…
Amperity Recognized in 2024 Deloitte Technology Fast 500™ List
Amperity, an AI-powered customer data platform, today announced it has been named one of the fastest growing companies on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing…
Robling, AnswerRocket Launch GenAI Analytics Platform for Retailers
Robling, a leader in retail data analytics, and AnswerRocket, a pioneer in generative AI analytics, today announced the launch of their GenAI retail analytics platform. This solution provides retailers with…
HawkSearch Introduces New Conversational Search Feature
Bridgeline Digital, Inc. (NASDAQ: BLIN), a provider of AI-driven marketing technology, has launched Conversational Search, the latest addition to its HawkSearch platform. Powered by Generative AI through Smart Response, this…
Windstream Enterprise Launched Talkdesk Express for SMBs
Windstream Enterprise today announced the addition of Talkdesk Express™ to its Contact Center as a Solution (CCaaS) portfolio. Purpose-built for small and medium-sized businesses (SMBs), the new omnichannel solution, powered…
Instabase Appoints Marketing Veteran Junie Dinda as CMO
Instabase, a leading applied artificial intelligence (AI) solution for unstructured data, announced the appointment of Junie Dinda as Chief Marketing Officer. With over 20 years of experience scaling global marketing…
SoundHound Conversational AI Powers 20% Productivity Rise at Apivia
SoundHound AI, Inc., a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership…
Nativo Bolsters 2025 Growth Plans with New CRO Hire
Nativo, the platform that enables brands to unlock the power of content to engage and influence their audiences, announced the hiring of Sam Amiri as Chief Revenue Officer. This key…
NUSO Expands Cloud Contact Center Capabilities Acquiring T-Metrics
NUSO, a global provider of cloud-based communications, collaboration, and customer experience as a service for business, announced the acquisition of T-Metrics, a provider of advanced contact center solutions and communication…
Agentio Raises $12M Series A Funding Led by Benchmark
Agentio, the first ad platform that scales, measures, and streamlines creator content advertising, has raised a $12M Series A led by Benchmark (investments include Cerebras, HeyGen, 11x, Fireworks AI, eBay,…