Voiso, a global leader in contact center software, is redefining how businesses leverage data to transform customer experiences. In his latest insights, Gregor Potocar, Voiso’s Chief Revenue Officer, emphasizes the…
State and Local Government organizations have long been perceived as slow, siloed, and outdated when it comes to constituent experience. Constituents often face long hold times, repetitive questions from different…
outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a…
Glia, the leader in customer interaction technology, today announced that channel ecosystem powerhouse Ray Hicken has joined Glia as an executive channel advisor. In this role, Hicken is fortifying and…
Alloy, the precision storytelling & experiences agency for imaginative tech brands, welcomes Frances Riley as vice president of strategic growth, where she will lead marketing, sales and partnerships for the…
Keatext, a leading innovative text analytics provider, and QuestionPro, a global leader in online survey and research services, announced a strategic partnership to drive business growth by delivering advanced conversational…
Alianza, Inc., a leading cloud communications platform for service providers, today announced it has signed a definitive agreement with Microsoft to acquire Metaswitch, a provider of high-performance communications software. The…
GOCare, a leading SaaS provider of digital experience software, announced today that Lyte Fiber, a fiber-focused internet service provider based in Texas, has selected GOCare’s and Dialpad’s integrated digital experience…
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it is a recipient of a 2024 Geography and Global AWS Partner Award. This award recognizes leaders around the…
NICE (Nasdaq: NICE) today announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in…
