Reply, a global systems integrator and consulting firm, specialised in AI-driven solutions and intelligent systems, is taking part in NVIDIA GTC 2025, a premier conference hosted by NVIDIA that is…
Base.ai, the AI-powered customer-led growth (CLG) platform, today announced its acquisition of Laudable, an AI solution that transforms customer conversations from call recording into customer insights, provides bot-based customer data…
Ushur, a leader in Customer Experience Automation (CXA), today introduced its AI Agent for Member Service, the first-of-its-kind solution purpose-built to revolutionize health plan support. Powered by generative and agentic…
Mood Media, the global leader in experiential media solutions that motivate consumers and drive brand connections, announced the launch of Messaging Copilot, an innovative feature within its Harmony Messaging platform…
jrni, the in-person customer interaction platform, announced that it has merged with Calenso, the Swiss digital appointments leader, and Event Farm, the experiential events pioneer. Together, the companies offer the…
Broadvoice | GoContact, a leading global customer experience technology provider, announced the release of its latest AI-powered feature, Post-Call AI, for its GoContact CCaaS platform. With AI-backed sentiment analysis, detailed…
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide.…
8×8, Inc. (NASDAQ: EGHT), the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a strategic partnership with CallCabinet, a leading provider…
Typeform, the intuitive form builder and conversational data collection platform, today announced its Winter ’25 release, delivering more AI-powered capabilities that help companies create, interact, and analyze with AI to…
Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform powered by Five9 Genius AI, today announced its global availability on Google Cloud Marketplace, including a release of Five9 AI Agents…
