Glia Announces GVA Learning 360
Glia, the leader in customer interaction technology, announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would respond to a…
Alorica Wins Silver Stevie® Award for Innovation in Customer Service
Alorica Inc., a global leader of digitally-powered customer experiences (CX), has received a Silver Stevie Award for Innovation in Customer Service in the 19th annual Stevie Awards for Sales &…
Presidio Announces 100th GenAI-Based Contact Center Deployment
Presidio, a leading technology services and solutions provider, announced its 100th GenAI deployment marking a milestone in the adoption of Gen AI to significantly enhance customer experiences, streamline operations, increase…
Introhive Appoints Joanna Trimble as Chief Revenue Officer
Introhive, the leading Relationship Intelligence platform is pleased to announce the appointment of Joanna Trimble to the newly created Chief Revenue Officer (CRO) executive role. With over 30 years of…
Forethought Announced the Launch of Voice
Forethought, the leader in agentic AI for customer support, today announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. “Agentic AI can now offer seamless…
Qualtrics AI Innovations Drive Smarter Insights to Win in AI Revolution
New innovations available now from Qualtrics, the leader and creator of the experience management category, allow organizations to improve customer relationships proactively using omnichannel insights from every part of the…
47% of Execs Support AI Agents Handling Customer Interactions
NLX, the AI platform powering advanced conversational experiences for the world’s most admired brands, today announced the results of a commissioned survey of U.S. executives in companies with 5,000 or…
Ketch Introduces Progressive Consent
Ketch, a Data Permissioning Platform for privacy operations and data activation, announced the launch of Ketch Progressive Consent, a breakthrough solution that weaves privacy choices into digital consumer experiences, revolutionizing…
Voiso Empowers Contact Centers to Meet Modern Consumer Demands
As consumer expectations continue to evolve at an unprecedented pace, Voiso, a global leader in AI-powered contact center solutions, is enabling businesses to modernize their operations and provide seamless, data-driven…
iQor CXBPO™ Appoints First Filipina Country Leader in the Philippines
iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider, today announced the appointment of Fleurette (Flo) Navarro as Regional President – Philippines, marking a historic leadership milestone…