Monarch, a provider of implementation and customer success services for leading financial service CRM and SaaS platforms, today announced a strong Q1 2025, building on two consecutive years of increased…
Atento continues to advance in its business strategy to lead the Business Transformation Outsourcing (BTO) sector. This strategic transformation is based on the integration of advanced technology with Customer Experience…
Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers leveraging generative AI (GenAI), agentic AI and other…
As companies of all sizes turn to Artificial Intelligence (AI) and automation to enhance their customer experience, mid-sized and scaling businesses find themselves investing in cutting-edge technology only to abandon…
NICE (Nasdaq: NICE) today announced that NICE has been recognized as a Leader in Contact Center as a Service by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 2025…
Ushur, a leader in Customer Experience Automation (CXA), announced that it has successfully renewed its two-year risk-based (r2) certification for its CXA platform from the HITRUST Alliance for information security.…
Global cloud communications platform Infobip has become a Platinum Partner of Rakuten Viber. As a Platinum Partner, Infobip will be able to offer its customers early access to new products…
Granicus, a global leader in customer experience technologies and services for government, is redefining public sector operations with the launch of Operations Cloud, a comprehensive public meetings and records request…
As digital communications grow more complex and cyber threats evolve in sophistication, businesses, especially in high-stakes industries like fintech, healthcare, and telecom, face increasing pressure to protect customer data at…
Cyara, the global leader in AI-led customer experience (CX) assurance, unveiled six innovations to help businesses deliver a modern, consistent experience across increasingly complex customer journeys. The latest advancements build…
