SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise AI software company. The business combination positions SoundHound AI…
Kustomer, the innovative AI-powered customer service platform known for personalizing every interaction through connected, efficient and proactive customer service, announces its continued progress and innovation in redefining the customer experience…
SurveyMonkey, a global leader in online surveys and forms, announced SurveyMonkey for CX, an approachable, all-in-one solution that helps business owners, customer experience pros, and marketers alike listen to customers…
IntelePeer, a leading AI-powered Communications Automation provider, today announced the completion of $140 million in new growth funding and debt financing. This strategic growth investment was co-led by Savant Growth…
Cresta, the end-to-end generative AI platform for contact centers, unveiled its new research, State of the Agent Report 2024: GenAI’s Rise in the Contact Center. Based on a survey of…
Cmiles CX’s on-site, emoji-based experience rating technology combined with QuestionPro’s leading survey-based customer experience (CX) platform creates a truly omni-channel approach to help brands more fully measure satisfaction and loyalty…
IntelePeer, a leading AI-powered Communications Automation Platform provider, introduces SmartCommunicator for Microsoft Teams bringing customer-specific AI and automation to front office and other enterprise workers communicating and collaborating within the…
3CLogic, the leading AI and contact center solution for ServiceNow®, today announced its selection by one of the UK’s leading managed service providers (MSP) of business software and IT services.…
