Agentic AI to Manage 68% of Customer Support by 2028
Cisco announced the findings of its latest global research report, “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” highlighting the potential of agentic AI to…
Talkdesk selected by Cegeka to modernize customer experience
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced that Cegeka, a leading global IT solutions provider, has selected…
Fusion Connect Announces John Nee as Chief Marketing Officer
Fusion Connect, a leading cloud communications provider, announces the appointment of John Nee as Chief Marketing Officer. Nee will lead marketing strategy, product marketing, channel marketing and demand generation initiatives…
Airship Unveils Branching and Custom Views
New Branching and Custom Views no-code capabilities empower brands to deliver hyper-personalized, interactive experiences that adapt in real-time to drive more conversions and capture better data In an era where…
TechSee Names Lawrence Askowitz to Advisory Board
TechSee, the Visual Agentic AI company transforming customer experience for the communication and electronics industries, announced today the appointment of Lawrence Askowitz, Managing Director at The Bank Street Group, to…
Infobip Enhances AI Capabilities With NVIDIA DGX B200
Global communications platform Infobip has deployed NVIDIA DGX B200 systems in its data center infrastructure, marking a significant step forward in its commitment to advancing artificial intelligence capabilities. Infobip will…
Databricks and Tealium unite to deliver AI-powered marketing solutions
Tealium, the leading intelligent real-time data streaming platform, announced a partnership with Databricks, the data and AI company, to power the next generation of marketing intelligence and AI activation capabilities.…
Former TransUnion CEO Bobby Mehta joins Inbenta as Strategic Advisor
Inbenta, a global leader in AI-powered CX and EX solutions, announced the appointment of Bobby Mehta as Strategic Advisor. Mehta, former CEO of TransUnion and current board member of several…
Helport AI Unveils Helport Remote for Global Contact Centers
Helport AI Limited, an AI technology company serving enterprise clients with intelligent customer communication software and services, announced the launch of Helport Remote, a new workforce monitoring and management tool…
Press Ganey Forsta Acquires InMoment
Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural…