Frank Slootman joins ASAPP’s Board of Directors
ASAPP, the generative AI company for contact centers, today announced that Frank Slootman, CEO and chairman of Snowflake, has joined its Board of Directors. As a board member, Slootman will…
kama.ai introduces new features to kama DEI
kama.ai announces the introduction of two key industry-leading features to its emotional, conversational intelligence platform, kama DEI (Designed Experiential Intelligence®). The Canadian Indigenous-owned conversational intelligence provider kama.ai recently presented at…
CallRail announces New Partnership With MyCase
With phone calls remaining the top channel for new leads in the legal sector, it’s critical that firms are able to harness the data from those interactions to refine marketing…
CallMiner Introduces CallMiner AI Assist
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced CallMiner AI Assist, a collection of new and enhanced generative artificial intelligence (AI) capabilities that help organizations…
Forrester Names Gong a Leader in Revenue Orchestration Platforms
Gong, the Revenue Intelligence leader, announced it has been cited as a leader in revenue orchestration platforms, according to the new report, “The Forrester Wave™: Revenue Orchestration Platforms for B2B,…
Authenticx announced the launch of Ava
Authenticx, a top conversation intelligence platform for healthcare organizations, today announced the launch of Ava, an AI-powered in-app assistant that helps users quickly answer their most pressing business questions while…
Authenticx Ranks No. 349 on the 2023 Inc. 5000
Inc. revealed today that Authenticx ranks No. 349 on the 2023 Inc. 5000, its annual list of the fastest-growing private companies in America. The prestigious ranking provides a data-driven look…
Invoca honors 2023 Impact Award Winners for Excellence in Conversation Intelligence AI
Each year, Invoca, the recognized leader in conversation intelligence AI, honors select brands and partner teams for their use of conversation intelligence AI. This year, the 2023 Invoca Impact Awards…
TextUs Releases HubSpot Integration
TextUs, the leading conversational texting platform has announced the release of its HubSpot integration, enabling users to send and receive two-way SMS from directly within HubSpot workflows and contact records.…
Conversation Intelligence Drives Better CX at Scale, Study Finds
Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced a new study from Forrester examining the key challenges facing enterprise customer experience (CX) programs…