Later, a leading provider of influencer marketing and social media management solutions, today announces two strategic executive appointments: Bill Kantar joins as Chief Revenue Officer, while long-time Later veteran Phoebe…
AI customer experience start-up Lorikeet today unveiled its groundbreaking AI customer support platform, powered by a breakthrough, one-of-a-kind AI architecture able to resolve even the most complex customer inquiries and…
Horatio, the modern outsourcing company that is disrupting the way companies work through cutting-edge CX services and transforming overall business efficiency, unveiled its newly expanded office in Santo Domingo, Dominican…
Havas Edge is pleased to welcome Neil Nguyen as Global Chief Digital Officer. Neil has joined the team to provide executive leadership to Edge’s digital media practices, data and analytics…
mPulse®, a leading provider of Health Experience and Insights (HXI) technology, announced it has acquired Zipari, Inc., a leader in healthcare consumer experience technology. The acquisition demonstrates mPulse’s continued execution…
Many enterprises are bypassing traditional call handling in favor of sophisticated contact center applications that meet customers in the environment of their choice, according to a new series of research…
LivePerson (Nasdaq: LPSN), the enterprise leader in digital-first customer conversations, today announced the launch of the LivePerson Community, a new customer-driven destination that facilitates connection and growth across its global…
Natterbox, a global leader in cloud contact center solutions, announces the launch of its innovative AI Call Coaching platform. Leveraging Generative AI technology, the platform turns every call into a…
Avaya, a global leader in enterprise CX, today announced a deepened partnership with, Verint, The CX Automation Company™. Avaya and Verint’s ongoing commitment to leveraging their decades-long partnership has helped…
Verint® and Five9 announced a deeper partnership through a new cloud-to-cloud platform integration focused on AI market leadership. The integrated Verint and Five9 platforms now deliver a powerful array of…
