FranConnect Launches Enhanced Engagement Solution for Multi-Location Businesses

FranConnect, a leader in sales, operations, and marketing solutions for franchise and multi-location businesses, has unveiled its new Operator and Frontline Employee Engagement solution. This initiative follows FranConnect’s acquisition of World Manager, enhancing their platform with advanced learning management and content creation capabilities to revolutionize team engagement and performance.

1. Integration and Innovation:
   • Acquisition: FranConnect acquired World Manager, known for its enterprise learning management and frontline employee engagement solutions.
   • Enhanced Platform: Integration of World Manager’s capabilities with FranConnect’s operational platform aims to transform team engagement, brand consistency, and unit performance.
2. Key Features:
   • Comprehensive Operational Support:
     • Personalized learning paths integrated with daily workflows.
     • Mobile access for learning on-the-go.
     • Real-time performance insights tied to relevant training modules.
   • Enhanced Employee Engagement and Development:
     • Custom eLearning modules for different roles.
     • Gamification to boost motivation.
     • Mobile accessibility for flexible learning.
     • Career development pathways for all staff levels.
3. Benefits:
   • Customized Training: Develop and deploy branded content for operator and frontline employee training.
   • Engagement Tracking: Track engagement success at the unit level.
   • Performance Monitoring: Access up-to-date data on training results, performance appraisals, and satisfaction surveys.
4. Philosophy and Approach:
   • Core Philosophy: A robust learning and development function is crucial for operational success.
   • Integrated Learning: Embedding learning and development into FranConnect’s operational platform ensures alignment with operational goals and performance analytics.
5. Statements:
   • Gabby Wong, CEO of FranConnect: Emphasizes the solution’s role in overcoming growth barriers by addressing ineffective training and improving customer experiences.

FranConnect’s new engagement solution marks a significant advancement in training and development for multi-location businesses. By integrating World Manager’s LMS capabilities, FranConnect offers a comprehensive platform that enhances training, tracks engagement, and drives operational success. This solution addresses key challenges in employee development, ultimately leading to improved brand standards and customer experiences.