Awardco, a leader in employee recognition and rewards, has launched its latest innovation, External Recognition. This feature extends the scope of employee recognition by enabling customers, vendors, and partners to acknowledge employee contributions in real-time, enhancing engagement and promoting a culture of appreciation.
- Overview of External Recognition:
- Feature Description: External Recognition allows third parties such as customers and partners to recognize employees for their exceptional service, with these recognitions appearing in the Awardco feed for all employees to see.
- Target Roles: This feature is particularly impactful for front-line, deskless, and customer-facing roles who interact with customers more frequently than with coworkers.
- Industry Impact:
- Beneficiary Industries: Healthcare, Retail, Food Service, and Professional Services are among the sectors that will benefit from this new feature. It allows employees to be recognized for their service beyond the office environment, broadening the culture of appreciation.
- Customer Engagement: Customers can now actively participate in recognizing and rewarding exceptional service, further integrating customer feedback into the employee experience.
- AI-Powered Enhancements:
- Monitoring and Approvals: Awardco is introducing AI-powered recognition monitoring and approvals to ensure compliance with industry standards and save administrative time on approval workflows.
- Safe Language Use: The AI tools will help maintain safe and compliant use of language in recognition messages.
- CEO Insights:
- Steve Sonnenberg’s Statement: Steve Sonnenberg, CEO of Awardco, highlights the significance of External Recognition in expanding the impact of recognition beyond traditional office settings. He expresses enthusiasm for how this feature will benefit various industries and enhance the overall employee experience.
- Awardco’s Mission:
- Innovation and Leadership: The introduction of External Recognition solidifies Awardco’s position as a leader in the employee recognition space. The company aims to be the world’s largest configurable marketplace driving human behavior, supported by AI-powered innovations.
Awardco’s External Recognition feature represents a significant advancement in employee recognition by integrating external feedback into the reward system. This innovation is set to enhance employee engagement and foster a broader culture of appreciation across various industries.